Frequently Asked Questions
Enjoy the journey.
Have a question? Want to know more about the charter process? To help you get you the answers quickly, we’ve compiled a list of popular questions we’ve received from our customers, along with their answers. Can’t find what you’re looking for? Get in touch with us and we’ll be more than happy to help.
Which methods of payment do you accept?
Our preferred method of payment is either ACH or wire transfer, but we also accept cheques drawn on US bank accounts, and all major credit cards. Please note that there may be a bank hold of up to 7 business days when paying by cheque and we cannot guarantee flight availability until the funds have cleared. Credit cards will be subject to a transaction fee of up to 4.9% depending on the transaction amount and card issuer.
How far in advance do I need to book?
Ideally we would like you to book 30 days in advance. That being said, we understand that might not be possible so we are sometimes able to accommodate flight requests within hours. With more urgent requests, there is likely less availability to choose from and a higher premium on the rate as a result. Also, flight crews are becoming more scarce which means that requests within 72 hours are becoming more difficult to accommodate.
Can I keep funds on deposit for faster bookings?
Yes. We encourage customers to keep funds on deposit so that bookings can be made instantly rather than waiting on payment and clearance of funds. Flight cannot be guaranteed until payment and cleared funds are received.
Can I add catering options?
Absolutely. Please let us know if you have any catering requests. We can always accommodate you. Additional charges may apply.
What is your cancellation policy?
Any roundtrip journey may be cancelled up to 72 hours before departure, unless otherwise agreed. Flights booked within 72 hours of departure are nonrefundable. One way trips and group charters may be cancelled up to 7 days before departure.
What happens if my flight is cancelled for weather?
It is a rare that a flight will be cancelled due to weather. In some cases, your flight may be rescheduled. Our operators and dispatchers will be in touch to discuss options if it look like weather might effect your trip.
Do I have to sign a contract?
Yes. Each trip will require a separate contract and payment, unless otherwise agreed.
Can I refer someone to your service?
Absolutely! We are happy to assist your friends, family and colleagues with their plans.